Shipping policy

Return Policy

Last updated: [Insert date]

Thank you for shopping at Arab Store. We want you to love your purchase! If you’re not completely satisfied, here’s what you need to know.

Eligibility for returns

  • You have 14 days from the date you receive your item to request a return.

  • Items must be unused, unwashed, in original condition, and in the original packaging.

  • Some items cannot be returned (see “Non-returnable items” below).

Non‑returnable items

  • Gift cards

  • Final sale or clearance items (clearly marked)

  • Hygiene‑sensitive products (if unsealed)

How to start a return

  1. Contact us at khushtar@jelmarino.shop with your order number and reason for return.

  2. We will provide you with a return shipping address and instructions.

  3. Pack the items securely and ship them back. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • If approved, a refund will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non‑refundable (except for damaged/incorrect items).

Damaged or incorrect items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a free replacement or full refund, including return shipping costs.

Exchanges

The fastest way to get a different item is to return the original item for a refund and place a new order.

Contact

For any return questions, email khushtar@jelmarino.shop.

Shipping Policy 

Last updated: [Insert date]

We ship worldwide from our warehouse. Please read our shipping policy carefully before placing an order.

Processing time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order ships.

Shipping rates & delivery times

Shipping costs and delivery times vary by location. Exact rates are calculated at checkout.

Order tracking

Once your order ships, you will receive a tracking link by email. Please allow 24–48 hours for tracking updates to appear.

Lost or delayed packages

  • If your package is marked as delivered but you haven’t received it, please check with neighbors and your local post office first. Then contact us within 7 days.

  • For lost packages during transit, we will work with the carrier to resolve the issue. Refunds or replacements are handled on a case‑by‑case basis.

Incorrect shipping address

Please double-check your shipping address at checkout. If you enter an incorrect address, contact us immediately. Once the order has shipped, we cannot change the address, and you may be responsible for additional shipping fees.

Customs & import taxes

International orders may be subject to customs duties or VAT. These fees are not included in our shipping charges and are your responsibility. Please check with your local customs office for details.